Pressure of meeting high digital experience expectations of customers and increasing competion led to creating new market opportunities . A leading manufacturing plant operations was running into losses and was on the verge of closure. A detailed diagnostic study was conducted to understand the existing operating model using deep process and data analytics. A leading financial services client was facing significant challenges with regards to processing and overtime costs, service quality, client experience, throughput yield and employee morale. A leading North American Financial Institution was looking to transform commercial credit operation in order to reduce the high time to decision and unit cost of operations. A premium North American financial institution had an inefficient mortgage business with baseline performance due to high decision time and large number of touch points. A 24% increase in call volumes warranted a proportionate increase in the call center headcount to minimize abandoned calls
Leveraging digital strategy and disruptive technologies to seize new market opportunities for a large financial institution.
Turning Around a Loss Making Company
Improving Client Experience & Reducing Operating Cost
Improving Client Experience and Reducing Operating Costs for a Financial Services Provider
End-to-End transformation of a national commercial credit provider
Complete end-to-end transformation of a national mortgage bank
Improve client experience by reducing abandoned calls
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